This Privacy Policy has been crafted to facilitate users in comprehending the manner in which Elevarm collects, utilizes, discloses, and/or processes the Personal Data furnished by its users. The development of this privacy policy serves as a testament to Elevarm's steadfast dedication to safeguarding, preserving the privacy, confidentiality, and security of its users. Elevarm unequivocally declares that it shall never furnish any unauthorized party with personal data information of Elevarm users, as Elevarm is fully committed to ensuring the privacy of its users.

Consent

1. The term ”personal data” refers to any information that we possess or control, which is directly or indirectly related to an individual to the extent that the individual can be identified or easily identifiable from the information, such as name, address, telephone number, identification card number, date of birth, email address, gender, race, banking details, credit/debit card details, etc. The types of personal data collected depend on the purpose of the collection. We may ”process” your personal data by collecting, recording, holding, storing, using, disclosing, and/or deleting it.
2. Your personal data may be collected from you when you interact with us in any way, including through any transactions and/or communications made from or with us.
3. We may also collect your personal data from various sources, including but not limited to any meetings, events, activities, customer satisfaction surveys organized and/or sponsored by us, as well as from publicly available sources such as Elevarm directories and social media pages if you follow, like, or are a fan of such pages. Further information may also be collected when we exchange communications with you, for example, if you make a request, submit a complaint, or contact our support team.
4. Additionally, we may receive, store, and process your personal data that is made available or provided by authorized third parties, credit reference/reporting agencies, law enforcement and regulatory authorities, for reasons including the provision of our Services, performance of contractual obligations, and/or compliance with our legal obligations and regulations.

Purpose of Collection of Personal Data

The personal data provided to us by you or collected by us from you or through other sources, which may be necessary for the fulfillment of the purposes at the time sought or collected, may be processed for the following purposes (collectively referred to as the ”Purposes”):

1. Used for registration as a user account Elevarm App
2. To process, manage, or verify your identity
3. To provide, maintain, and improve the Platform and/or Services to you
4. To fulfill and validate your purchases / reservations / requests; to process payments from you, including online banking authorization and processing, credit / debit card transactions, and sending receipts to you
5. To communicate with you and maintain and enhance customer relations; to personalize and enhance your user experience with the Platform and/or Services
6. To provide you with support and handle requests and complaints
7. To facilitate your participation in, and administer our, any of our activities including contests, promotions, campaigns, surveys, or polls
8. To conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and preferences, analysis of usage trends and activities in relation to the Platform and/or Services, and our user demographics (based on anonymization)
9. To protect and/or enforce our legal rights and interests, including defending any claims; to comply with our legal obligations and regulations under applicable laws, statutes, regulations, or court orders
10. To comply with or as requested by any law enforcement/governmental authority’s request or directive; or in response to requests for information from public agencies, ministries, legal entities, or similar authorities
11. To detect, investigate, and prevent fraudulent, unlawful, or illegal activities or misuse of the Platform and/or Services
12. To transfer or assign our rights, interests, and obligations under any agreed-upon agreements with us
13. For administrative and internal updating purposes, such as audits, data analysis, record-keeping, contact lists, risk management, security, etc.
14. And/or for our storage, backup hosting (both for disaster recovery or otherwise) of your personal data, whether within or outside your country, and you agree and authorize us to use and process your personal data for the Purposes as identified in this Privacy Policy.

Your Rights

1. To the extent permitted by applicable data protection and privacy laws in the country where we operate, you have the right to request access, request copies, request updates or corrections to your personal data stored by us. We may impose a small fee (as allowed under applicable law) to cover the administrative costs involved in processing your requests to access your personal data. Nevertheless, we reserve the right to rely on any exemptions and/or legal exceptions to collect, use, and disclose your personal data.
2. Additionally, you have the right, upon written notice, to inform us of your withdrawal (in whole or in part) of your previously given consent to us, subject to applicable legal limitations, contractual provisions, and a reasonable withdrawal period for the consent to be executed.
3. You can rectify, update, or delete your personal data at any time by modifying your profile in the ”Account Settings” page on the Platform. However, please note that your personal data may be retained in our backup systems for a certain period of time. Furthermore, you cannot delete information related to previous transactions as we maintain records of these.

Security

1. We are committed to ensuring that your personal data is stored securely. To prevent unauthorized access, disclosure, or similar risks, we endeavor, where commercially practical, to implement appropriate technical, physical, electronic, and procedural security measures in accordance with applicable laws and regulations and industry standards to safeguard and prevent unauthorized or unlawful processing of your personal data, and accidental loss, damage, alteration, unauthorized/illegitimate disclosure, or access to your personal data.
2. We will make reasonable updates to our security measures from time to time and ensure that authorized third parties only use your personal data for the Purposes as set out in this Privacy Policy.
3. The internet is not a secure medium. However, we will implement reasonable security procedures regarding the Platform and your electronic communications with us. All our employees and data processors who have access to, and are associated with the processing of your personal data, are obliged to respect the confidentiality of your personal data.

4. Elevarm strives at all times to ensure that User’s personal data is maximally protected. Elevarm implements reasonable security measures to maintain and secure User’s personal data. Elevarm also encourages Users to take steps to protect their Personal Data. These steps include:

   • Not disclosing User’s password
   • Not providing any personal information to anyone, including User’s name
   • Not submitting online forms without prior permission from the User.
   • Please use complex passwords with sufficiently long combinations that include both letters and numbers requiring unusual combinations on the keyboard because simple passwords are easy to crack;
   • Please do not provide User’s password to anyone online
   • In any case, please change User’s password regularly

Intellectual Property Rights

1. All text, data, images, graphics, audio and/or video information, and other materials on the Platform are the property of Elevarm and are protected by copyright, trademark, and/or other regulations regarding intellectual property rights. Nothing in this policy shall be construed as granting a license of any intellectual property rights or similar rights of Elevarm to the User.
2. Users are prohibited from copying, displaying, downloading, modifying, reproducing, or creating derivative works from the Platform’s components, whether directly or indirectly published, performed, rewritten, or republished, or used in any other way for commercial purposes without the written consent of Elevarm.

Assistance

If you have any questions about this Privacy Policy, or have further inquiries, or wish to file a complaint or request for access to data or correction relating to your personal data, you can contact us at hello@elevarm.com.